SAME-DAY SHIPPING DEADLINES

American Hemp Distributor ships all orders within 24 hours and even offers same-day shipping at no cost if orders are placed and processed before 11 am Central Time, Monday through Friday. Weekends are excluded from same day shipping.

 

SHIPPING CHARGES

• UPS Ground Shipping is free for orders over $500.
• Orders under $500.00 will be charged a flat fee of:
  UPS 2-Day delivery 0lb - 10lb — $40.00
  UPS Ground delivery 0lb - 9.9lb — $20.00
  UPS Ground delivery 10lb - 20lb — $40.00

TRACKING

What is a Tracking Number?

Tracking numbers are used by UPS and USPS to identify and trace every package as it moves through their systems to its destination. UPS and USPS automatically assign a tracking number to your package. You can use this number to track, locate, and verify the arrival of your package, as well as other details.

UPS Tracking Numbers appear in the following formats:

1Z 999 999 99 9999 999 9

9999 9999 999

T999 9999 999

USPS Tracking Numbers appear in the following formats:

9999 9999 9999 9999 9999

9999 9999 9999 9999 9999 99

 

SHIPPING RETURNS

All returns must be received at the Kansas City, MO location within 30 days of purchase.

Please email customer service and provide the following information:

Invoice Number

Product Description / Product Code and Quantity

Dates of Purchase ( all returns must be must be within 30 days of purchase)

Reason for Return ( damage, incorrect, customer error end user, etc.)